Bachelor of Science in Hospitality Management (BSHM)

Program Learning Outcomes and Objectives

The program is designed so that a graduate should be able to:

• • • Produce food products and services complying with enterprise standards.
    • Apply management skills in Food & Beverage (F&B) service and operations.
    • Perform and provide full guest cycle services for front office.
    • Perform and maintain various housekeeping services for guest and facility operations.
    • Plan and implement a risk management program to provide a safe and secure workplace.
    • Demonstrate knowledge of the tourism industry, local tourism products, and services.
    • Utilize information technology applications for tourism and hospitality.
    • Manage and market a service-oriented business organization.
    • Demonstrate administrative and managerial skills in a service-oriented business organization.
    • Prepare and monitor industry-specific financial transactions and reports.
    • Utilize various communication channels proficiently in dealing with guests and colleagues.
    • Perform the basic functions of management (planning, organizing, leading, and controlling).
    • Apply basic concepts of business functional areas (marketing, finance, HR, etc.).
    • Select the proper decision-making tools to critically, analytically, and creatively solve problems.
    • Demonstrate corporate citizenship and social responsibility.

Bachelor of Science in Tourism Management (BSTM)

Program Learning Outcomes and Objectives

The program is designed so that a graduate should be able to:

• • • Plan, implement, and monitor tours and sales activities.
    • Research, plan, and conduct various tour guiding activities.
    • Develop appropriate marketing programs and arrange the required travel services.
    • Plan/Organize, implement, and evaluate MICE (Meetings, Incentives, Conventions, and Exhibitions/Events) activities.
    • Plan, develop, and evaluate tourism sites and attractions.
    • Demonstrate knowledge of the tourism industry, local tourism products, and services.
    • Interpret and apply relevant laws related to the tourism industry.
    • Utilize information technology applications for tourism and hospitality.
    • Manage and market a service-oriented business organization.
    • Demonstrate administrative and managerial skills in a service-oriented business organization.
    • Perform human capital development functions of a tourism-oriented organization.
    • Perform the basic functions of management (planning, organizing, leading, and controlling).
    • Apply basic concepts of business functional areas (marketing, finance, HR, etc.).
    • Apply ICT skills as required by the business environment.
    • Work effectively with other stakeholders and manage conflict in the workplace.